The LegalZoom Satisfaction Guarantee
In addition to certain guarantees provided by law, LegalZoom guarantees your satisfaction with our services and support. Because our company was created by experienced attorneys, we strive to be the best legal document service on the web. If you are not satisfied with our services, please contact us immediately and we will correct the situation, provide a refund or offer credit that can be used for future LegalZoom orders.
LegalZoom Satisfaction Guarantee Details:
If you're not satisfied, simply call us toll-free at 877-483-0138 during our normal business hours. All requests made under this guarantee must be made within 60 days of purchase. We will process your request within 5 business days after we've received all of the documents and materials sent to you. Unfortunately, we can't refund or credit any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order. We also cannot refund any money paid by you directly to third parties, such as payments made by you directly to attorneys affiliated with our legal plans or attorney-assisted products.
If you want to exchange the product you ordered for a different one, you must request this exchange and complete your replacement order within 60 days of purchase. The purchase price of the original item, less any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order, will be credited to your LegalZoom account. Any payments made directly by you to attorneys affiliated with our legal plans or attorney-assisted products are not eligible for exchange or credit. Any price difference between the original order and the replacement order or, if a replacement order is not completed within 60 days of purchase, the full original purchase price (in each case less any money paid to government entities or other third parties) will be credited to the original form of payment. If you paid for your original order by check, LegalZoom will mail a check for the applicable amount to your billing address.
Please note that we cannot guarantee the results or outcome of your particular procedure. For instance, the government may reject a trademark application for legal reasons beyond the scope of LegalZoom's service. In some cases, a government backlog can lead to long delays before your process is complete. Similarly, LegalZoom does not guarantee the results or outcomes of the services rendered by our legal plan attorneys or attorney-assisted products. Problems like these are beyond our control and are not covered by this guarantee.
Since we're dedicating time and effort to your legal document preparation, our guarantee only covers satisfaction issues caused by LegalZoom - not changes to your situation or your state of mind.
La Garantía de Satisfacción de LegalZoom
Ademas de ciertas garantias contempladas por ley, LegalZoom garantiza su satisfaccion con nuestros servicios y asistencia tecnica. Dado que nuestra empresa fue creada por abogados experimentados, nos esforzamos por ser el mejor servicio de documentacion legal en la web. Si usted no esta satisfecho con nuestros servicios, comuniquese con nosotros inmediatamente y corregiremos la situacion, suministraremos un rembolso u ofreceremos un credito que puede usarse para pedidos de LegalZoom en el futuro.
Detalles de la garantoa de satisfaccion de LegalZoom:
Si usted no esta satisfecho, simplemente llamenos a la linea gratuita 877-483-0138 durante nuestros horarios comerciales ordinarios. Todas las solicitudes hechas en virtud de esta garantia deben hacerse dentro de 60 dias de su compra. Procesaremos su solicitud dentro de 5 dias habiles despues de que hayamos recibido todos los documentos y materiales enviados a usted. Desafortunadamente, no podemos rembolsar o abonar ningun dinero pagado a entidades gubernamentales, como por ejemplo cargos de registro o impuestos, o a otros terceros que cumplan una funcion en el procesamiento de su pedido. Tampoco podemos rembolsar ningun dinero pagado por usted directamente a terceros, como por ejemplo pagos hechos por usted directamente a abogados afiliados con nuestros planes de asistencia juridica o productos asistidos por abogados.
Si usted desea cambiar el producto que pidio por uno diferente, debe solicitar este cambio y completar su pedido de remplazo dentro de 60 dias de su compra. Se abonara a su cuenta de LegalZoom el precio de compra del articulo original, menos cualquier dinero pagado a entidades gubernamentales, como por ejemplo honorarios de registro o impuestos, o a otros terceros que cumplan una funcion en el procesamiento de su pedido. Todos los pagos que usted haga directamente a abogados afiliados con nuestros planes de asistencia juridica o productos asistidos por abogados no son directamente elegibles para cambio o credito. Cualquier diferencia de precios entre el pedido original y el pedido de reemplazo o, si no se completa un pedido de reemplazo dentro de 60 dias de su compra, se acreditara el precio de compra original completo (en cada caso menos cualquier dinero pagado a entidades gubernamentales u otros terceros) a la forma de pago original. Si usted pago su pedido original por cheque, LegalZoom puede enviar por correo un cheque por el monto correspondiente a su direccion de facturacion.
Recuerde que no podemos garantizar los resultados o la conclusion de su procedimiento particular. Por ejemplo, el gobierno puede rechazar una solicitud de marca comercial por motivos juridicos ajenos al alcance del servicio de LegalZoom. En algunos casos, la acumulacion de pedidos gubernamentales puede llevar a extensos retrasos antes de que se complete su proceso. De igual forma, LegalZoom no garantiza los resultados o las conclusiones de los servicios prestados por los abogados de nuestro plan de asistencia juridica o nuestros productos asistidos por abogados. Este tipo de problemas son ajenos a nuestro control y no estan cubiertos por esta garantia.
Dado que estamos dedicando tiempo y esfuerzo a la preparacion de sus documentos juridicos, nuestra garantia solo cubre problemas de satisfaccion ocasionados por LegalZoom, y no cubre cambios a su condicion o su estado de animo.
Updated January 19, 2018
At LegalZoom.com, we are committed to protecting your privacy. All information provided for the completion of your case online will be guarded according to the standards in effect at the time the information is provided. Information will not be released for any commercial or other purpose. Information provided will only be used as necessary for the administration and maintenance of this site.
While transmission of information over the Internet cannot be guaranteed to be 100% secure, we make every effort to provide protection for the information that we collect about you. Our site uses Secure Socket Layer (SSL) technology in the transmission of logon identification and passwords. SSL technology provides advanced encryption tools that convert the information you input into code before it is sent to us. This encryption helps protect you and the information in your account.
In addition to SSL technology:
-Your personal information is password-protected. It is our policy never to sell information about our users to third parties without user permission. See "Use of Collected Information" below.
-Advanced firewall technologies protect our database from outsiders.
However, to avoid unauthorized use of your account by others, you must also take steps to control your password. Further, this site contains various links to other Web sites. LegalZoom is not responsible for the privacy practices of those sites. You should not assume that other sites take similar steps in securing your information and should evaluate their privacy standards before using their systems.
When you register with LegalZoom.com, we ask that you provide your name and e-mail address. In the course of your use of the site, we will request additional information from you that is necessary to complete your document kit.
In the course of using our site, we automatically track certain information including your IP address, what browser you are using, and the URL you just came from. We also collect information about your use of our site in order to optimize our site usability.
We use cookie technology to assist users in navigating through our site more efficiently. Third party affiliates may also set cookies on the site for the purpose of tracking leads. A cookie is a small text file that resides on your hard drive. At various points on our site, our system will request the cookie from your browser so that we can retrieve the stored information. The cookie may be linked to a unique number that our system can read to determine your user ID and preferences. This prevents you from repeatedly making the same selections. Knowing how you use the site enables us to better tailor content and services to your needs. The cookie does not contain information that others could use to personally identify you, and other Web sites cannot access the information we store on your computer. Most cookies are "session cookies," meaning that they are automatically deleted at the end of a session. You must set your browser to accept cookies to be able to use our site at this time.
The primary reason that LegalZoom.com collects information from its users is to assist users in preparing their legal documents.
LegalZoom.com does not sell, trade, or rent your personal information to others. We use your information to improve our marketing and promotional efforts, statistically analyze site usage, and improve our site's content, offering, and layout. Your IP address may be used to help diagnose problems with our server, to administer our Web site, and to address security needs. Law Form Pro may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to third-party vendors, but these statistics will include no personal identifying information.
We may use the information we collect to notify you about the status of your LegalZoom.com account, important functionality changes to our Web site, new LegalZoom.com services, and special offers we think you'll find valuable. We may also contact you to verify your information, or ask you about your experiences with our system.
Except for communications that relate directly to the service being provided, you may "opt out" of receiving communications from us. Communications needed for document preparation include (1) confirmation of your registration, (2) notifications of errors that need to be corrected, and (3) notifications regarding the status or completeness of your order. To opt out of non-required communications, check the appropriate boxes when you register or at any time by logging into the system and modifying your profile information.
When it is necessary to contact you, we will use your email address and (in some situations) your mailing address, phone or fax number. Note: LegalZoom.com will not ask you for your password if we contact you. Do not disclose your password if asked by a caller claiming to represent LegalZoom.com.
By using our Web site, you consent to the collection and use of this information by LegalZoom.com.
YOU AGREE THAT BY USING THE SITE, ANY APPLICATIONS, AND THE SERVICES YOU ARE AT LEAST 18 YEARS OF AGE AND YOU ARE LEGALLY ABLE TO ENTER INTO A CONTRACT.
These Terms require the use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions, and also limit the remedies available to you in the event of a dispute.
LZ Divorce Service LLC provides an online divorce portal to give visitors a general understanding of the law that pertains to divorce and to provide an automated software solution to individuals who choose to prepare their own divorce documents. Customer need not download or even license LZ Divorce Service LLC software. LZ Divorce Service LLC hosts its LZ Divorce Service LLC software as a backend service for customers when they create their own documents. The Site includes general information on commonly encountered divorce issues. The LZ Divorce Service LLC Services also include a review of your answers for completeness, spelling, and for internal consistency of names, addresses and the like. At no time do we review your answers for legal sufficiency, draw legal conclusions, provide legal advice, opinions or recommendations about your legal rights, remedies, defenses, options, selection of forms, or strategies, or apply the law to the facts of your particular situation. LZ Divorce Service LLC is not a law firm and may not perform services performed by an attorney. LZ Divorce Service LLC and its Services are not substitutes for the advice of an attorney.
LZ Divorce Service LLC strives to keep its legal documents accurate, current and up-to-date. However, because the law changes rapidly, LZ Divorce Service LLC cannot guarantee that all of the information on the Site or Applications is completely current. The law is different from jurisdiction to jurisdiction, and may be subject to interpretation by different courts. The law is a personal matter, and no general information or divorce tool like the kind LZ Divorce Service LLC provides can fit every circumstance. Furthermore, the divorce information contained on the Site and Applications is not legal advice and is not guaranteed to be correct, complete or up-to-date. Therefore, if you need legal advice for your specific problem, or if your specific problem is too complex to be addressed by our tools, you should consult a licensed attorney in your area.
From time to time, LZ Divorce Service LLC may perform certain attorney access services and introduce our visitors to attorneys through various methods, including but not limited to (i) legal plans, (ii) third party attorney directory listings, and (iii) third party limited scope agreements. At no time is an attorney-client relationship fostered or created with LZ Divorce Service LLC through the performance of any such services.
This Site and Applications are not intended to create any attorney-client relationship, and your use of LZ Divorce Service LLC does not and will not create an attorney-client relationship between you and LZ Divorce Service LLC. Instead, you are and will be representing yourself in any legal matter you undertake through LZ Divorce Service LLC's legal document service.
LZ Divorce Service LLC makes service available for the full use of the Services (each, a "Full Product, state form preparation and related forms and associated support") to new customers who provide a valid payment instrument, such as a credit card or other payment method. If you choose to start the process, you will automatically join and pay for full services, completed forms and related customer care. If you wish to use additional Services beyond those included one month access, you may be asked to separately purchase those. Please visit our Pricing for additional details on our available monthly payment options should you require additional access to our services and support or request document storage.
LZ Divorce Service LLC may automatically charge you at the end of the one month usage period (and each month thereafter) unless you notify us that you want to cancel your access. You may cancel or access discounts for extended month purchases.
To ensure uninterrupted service and to enable you to conveniently purchase additional products and services, LZ Divorce Service LLC will store and update (e.g. upon expiration) your payment method on file. If we are unable to charge your designated payment method for any reason, we reserve the right to automatically suspend your paid membership until your designated payment method can be charged again. Please note that it is your responsibility to maintain current credit card information on file with LZ Divorce Service LLC. You may cancel extended service fees at anytime by calling 877-483-0138 and pressing 1 for support.
When you open an account to use or access certain portions of the Site, Applications, or the Services, you must provide complete and accurate information as requested on the registration form and on the divorce questionairre. You will also be asked to provide a user name and password. You are entirely responsible for maintaining the confidentiality of your password. You may not use a third party's account, user name or password at any time. You agree to notify LZ Divorce Service LLC immediately of any unauthorized use of your account, user name or password. LZ Divorce Service LLC shall not be liable for any losses you incur as a result of someone else's use of your account or password, either with or without your knowledge. You may be held liable for any losses incurred by LZ Divorce Service LLC, our affiliates, officers, directors, employees, consultants, agents and representatives due to someone else's use of your account or password.
2. Ownership. This Site and Applications are owned and operated by LZ Divorce Service LLC, All right, title and interest in and to the materials provided on this Site and Applications, including but not limited to information, documents, logos, graphics, sounds and images (the "Materials") are owned either by LZ Divorce Service LLC or by our respective third party authors, developers or vendors ("Third Party Providers"). Except as otherwise expressly provided by LZ Divorce Service LLC, none of the Materials may be copied, reproduced, republished, downloaded, uploaded, posted, displayed, transmitted or distributed in any way and nothing on this Site or on any Applications shall be construed to confer any license under any of LZ Divorce Service LLC's intellectual property rights, whether by estoppel, implication or otherwise. See the "Legal Contact Information" below if you have any questions about obtaining such licenses. LZ Divorce Service LLC does not sell, license, lease or otherwise provide any of the Materials other than those specifically identified as being provided by LZ Divorce Service LLC. Any rights not expressly granted herein are reserved by LZ Divorce Service LLC.
4. Links to Third Party Sites. This Site and Applications may contain links to websites controlled by parties other than LZ Divorce Service LLC (each a "Third Party Site"). LZ Divorce Service LLC works with a number of partners and affiliates whose sites are linked with LZ Divorce Service LLC. LZ Divorce Service LLC may also provide links to other citations or resources with whom it is not affiliated. LZ Divorce Service LLC is not responsible for and does not endorse or accept any responsibility for the availability, contents, products, services or use of any Third Party Site, any website accessed from a Third Party Site or any changes or updates to such sites. LZ Divorce Service LLC makes no guarantees about the content or quality of the products or services provided by such sites. LZ Divorce Service LLC is not responsible for webcasting or any other form of transmission received from any Third Party Site. LZ Divorce Service LLC is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by LZ Divorce Service LLC of the Third Party Site, nor does it imply that LZ Divorce Service LLC sponsors, is affiliated or associated with, guarantees, or is legally authorized to use any trade name, registered trademark, logo, legal or official seal, or copyrighted symbol that may be reflected in the links. You acknowledge that you bear all risks associated with access to and use of content provided on a Third Party Site and agree that LZ Divorce Service LLC is not responsible for any loss or damage of any sort you may incur from dealing with a third party. You should contact the site administrator for the applicable Third Party Site if you have any concerns regarding such links or the content located on any such Third Party Site.
License to Use.
LZ Divorce Service LLC grants you a limited, personal, non-exclusive, non-transferable license to use our forms (the "Forms") for your own personal, internal business use, or if you are an attorney or professional, for your client. Except as otherwise provided, you acknowledge and agree that you have no right to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit any of the Forms in any manner, except for modifications in filling out the Forms for your authorized use. You shall not remove any copyright notice from any Form.
Resale of Forms Prohibited.
By ordering or downloading Forms, you agree that the Forms you purchase or download may only be used by you for your personal or business use or used by you in connection with your client and may not be sold or redistributed without the express written consent of LZ Divorce Service LLC.
6. DISPUTE RESOLUTION BY BINDING ARBITRATION
Please read this carefully. It affects your rights.
Most customer concerns can be resolved quickly and to the customer's satisfaction by calling our Customer Care Center at 877-483-0138. In the unlikely event that the LZ Divorce Service LLC Customer Care Center is unable to resolve your complaint to your satisfaction (or if LZ Divorce Service LLC has not been able to resolve a dispute it has with you after attempting to do so informally), we each agree to resolve those disputes through binding arbitration or in small claims court rather than in a court of general jurisdiction. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than a court does, and is subject to very limited review by courts. Any arbitration under these Terms will take place on an individual basis; class arbitrations and class actions are not permitted. While in some instances, upfront costs to file an arbitration claim may exceed similar costs to bring a case in court, for any non-frivolous claim that does not exceed $75,000, LZ Divorce Service LLC will pay all costs of the arbitration. Moreover, in arbitration you may recover attorney's fees from LZ Divorce Service LLC to the same extent or more as you would in court.
Under certain circumstances (as explained below), LZ Divorce Service LLC will pay you more than the amount of the arbitrator's award and will pay your attorney (if any) his or her reasonable attorney's fees if the arbitrator awards you an amount greater than what LZ Divorce Service LLC offered you to settle the dispute.
You may speak with independent counsel before using this Site or completing any purchase.
(a) LZ Divorce Service LLC and you agree to arbitrate all disputes and claims between us before a single arbitrator. The types of disputes and claims we agree to arbitrate are intended to be broadly interpreted. It applies, without limitation, to:
For the purposes of this Arbitration Agreement, references to "LZ Divorce Service LLC," "you," and "us" include our respective subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of services or products under these Terms or any prior agreements between us.
Notwithstanding the foregoing, either party may bring an individual action in small claims court. This arbitration agreement does not preclude your bringing issues to the attention of federal, state, or local agencies. Such agencies can, if the law allows, seek relief against us on your behalf. You agree that, by entering into these Terms, you and LZ Divorce Service LLC are each waiving the right to a trial by jury or to participate in a class action. These Terms evidence a transaction or website use in interstate commerce, and thus the Federal Arbitration Act (“FAA”) governs the interpretation and enforcement of this provision. This arbitration provision will survive termination of these Terms.
(b) A party who intends to seek arbitration must first send, by U.S. certified mail, a written Notice of Dispute ("Notice") to the other party. A Notice to LZ Divorce Service LLC should be addressed to: Notice of Dispute, General Counsel, LZ Divorce Service LLC, ADDRESS_COMPANY DUMMY (the "Notice Address"). The Notice must (a) describe the nature and basis of the claim or dispute and (b) set forth the specific relief sought ("Demand"). If LZ Divorce Service LLC and you do not reach an agreement to resolve the claim within 30 days after the Notice is received, you or LZ Divorce Service LLC may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by LZ Divorce Service LLC or you shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or LZ Divorce Service LLC is entitled.
(c) After LZ Divorce Service LLC receives notice at the Notice Address that you have commenced arbitration, it will promptly reimburse you for your payment of the filing fee, unless your claim is for more than $75,000. (Currently, the filing fee for consumer-initiated arbitrations is $200, but this is subject to change by the arbitration provider. If you are unable to pay this fee, LZ Divorce Service LLC will pay it directly after receiving a written request at the Notice Address.) The arbitration will be governed by the Commercial Dispute Resolution Procedures and the Supplementary Procedures for Consumer Related Disputes (collectively, the "AAA Rules") of the American Arbitration Association (the "AAA"), as modified by these Terms, and will be administered by the AAA. The AAA Rules are available online at www.adr.org or by calling the AAA at 1-800-778-7879. (You may obtain information about the arbitration process directed to non-lawyers, including information about providing notice to LZ Divorce Service LLC, at www.legalzoom.com/arbitration-information.pdf.) The arbitrator is bound by these Terms. All issues are for the arbitrator to decide, except that issues relating to the scope, enforceability, and interpretation of the arbitration provision and the scope, enforceability, and interpretation of paragraph (f) are for the court to decide. Unless LZ Divorce Service LLC and you agree otherwise, any arbitration hearings will take place in the county (or parish) of your contact address. If your claim is for $10,000 or less, you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, by a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If you choose to proceed either in person or by telephone, we may choose to respond only by telephone or submission. If your claim exceeds $10,000, the AAA Rules will determine whether you have a right to a hearing. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings of fact and conclusions of law on which the award is based. The parties agree that in any arbitration of a dispute or claim, neither party will rely for preclusive effect on any award or finding of fact or conclusion of law made in any other arbitration of any dispute or claim to which LZ Divorce Service LLC was a party. Except as otherwise provided for herein, LZ Divorce Service LLC will pay all AAA filing, administration, and arbitrator fees for any arbitration initiated in accordance with the notice requirements above. If, however, the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all such fees will be governed by the AAA Rules. In such case, you agree to reimburse LZ Divorce Service LLC for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. In addition, if you initiate an arbitration in which you seek relief valued at more than $75,000 (excluding attorney’s fees and expenses), the payment of these fees will be governed by the AAA rules.
(d) If, after finding in your favor in any respect on the merits of your claim, the arbitrator issues you an award that is greater than the value of LZ Divorce Service LLC's last written settlement offer made before an arbitrator was selected, then LZ Divorce Service LLC will:
pay you either the amount of the award or $2,000 ("the alternative payment"), whichever is greater; and pay your attorney, if any, the amount of attorney's fees, and reimburse any expenses (including expert witness fees and costs), that your attorney reasonably accrues for investigating, preparing, and pursuing your claim in arbitration (the "attorney's payment"). If LZ Divorce Service LLC did not make a written offer to settle the dispute before an arbitrator was selected, you and your attorney will be entitled to receive the alternative payment and the attorney's fees, respectively, if the arbitrator awards you any relief on the merits. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees, expenses, and the alternative payment and the attorney's fees at any time during the proceeding and upon request from either party made within 14 days of the arbitrator's ruling on the merits. In assessing whether an award that includes attorney’s fees or expenses is greater than the value of LZ Divorce Service LLC’s last written settlement offer, the arbitrator shall include in his or her calculations only the value of any attorney’s fees or expenses you reasonably incurred before LZ Divorce Service LLC’s settlement offer .
(e) The right to attorney's fees and expenses discussed in paragraph (d) supplements any right to attorney's fees and expenses you may have under applicable law. Thus, if you would be entitled to a larger amount under applicable law, this provision does not preclude the arbitrator from awarding you that amount. However, you may not recover duplicative awards of attorney's fees or costs. Although under some laws LZ Divorce Service LLC may have a right to an award of attorney's fees and expenses if it prevails in an arbitration proceeding, LZ Divorce Service LLC will not seek such an award.
(f) The arbitrator may award injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. YOU AND LZ Divorce Service LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITIES AND NOT AS PLAINTIFFS OR CLASS MEMBERS IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING OR IN THE CAPACITY OF A PRIVATE ATTORNEY GENERAL. Further, unless both you and LZ Divorce Service LLC agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitrator may award any relief that a court could award that is individualized to the claimant and would not affect other customers. Neither you nor we may seek non-individualized relief that would affect other customers. If a court decides that applicable law precludes enforcement of any of this paragraph's limitations as to a particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and may be brought in court.
(g) If the amount in dispute exceeds $75,000 or either party seeks any form of injunctive relief, either party may appeal the award to a three-arbitrator panel administered by AAA by a written notice of appeal within thirty (30) days from the date of entry of the written arbitration award. An award of injunctive relief shall be stayed during any such appeal. The members of the three-arbitrator panel will be selected according to AAA rules. The three-arbitrator panel will issue its decision within one hundred and twenty (120) days of the date of the appealing party's notice of appeal. The decision of the three-arbitrator panel shall be final and binding, subject to any right of judicial review that exists under the FAA.
(h) Notwithstanding any provision in the applicable Terms to the contrary, we agree that if we make any future change to this arbitration provision (other than a change to any notice address, website link or telephone number provided herein), that change will not apply to any dispute of which we had written notice on the effective date of the change. Moreover, if we seek to terminate this arbitration provision, any such termination will not be effective until at least thirty (30) days after written notice of such termination is provided to you, and shall not be effective as to disputes which arose prior to the date of termination.
Rights and Responsibilities of LZ Divorce Service LLC.
LZ Divorce Service LLC is not the publisher or author of the User Content. LZ Divorce Service LLC takes no responsibility and assumes no liability for any content posted by you or any third party.
Although we cannot make an absolute guarantee of system security, LZ Divorce Service LLC takes reasonable steps to maintain security. If you have reason to believe system security has been breached, contact us by email for help.
If LZ Divorce Service LLC's technical staff finds that files or processes belonging to a member pose a threat to the proper technical operation of the system or to the security of other members, LZ Divorce Service LLC reserves the right to delete those files or to stop those processes. If the LZ Divorce Service LLC technical staff suspects a user name is being used by someone who is not authorized by the proper user, LZ Divorce Service LLC may temporarily disable that user's access in order to preserve system security. In all such cases, LZ Divorce Service LLC will contact the member as soon as feasible.
LZ Divorce Service LLC has the right (but not the obligation), in our sole and absolute discretion, to edit, redact, remove, re-categorize to a more appropriate location or otherwise change any User Content.
Rights and Responsibilities of LZ Divorce Service LLC Users or Other Posters of User Content.
You are legally and ethically responsible for any User Content - writings, files, pictures or any other work - that you post or transmit using any LZ Divorce Service LLC service that allows interaction or dissemination of information. In posting User Content, you agree that you will not submit any content:
You grant LZ Divorce Service LLC a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from, sell, distribute, and/or incorporate such content into any form, medium, or technology throughout the world without compensation to you. You have the right to remove any of your works from User Content at any time.
You are not required to provide your real name when signing up as a user of LZ Divorce Service LLC. LZ Divorce Service LLC permits anonymous or pseudonymous accounts. Any user may request that such member's email address be hidden to provide for additional privacy.
Ratings and reviews will generally be posted in two to four business days.
By submitting your email address in connection with your rating and review, you agree that LZ Divorce Service LLC may use your email address to contact you about the status of your review and other administrative purposes.
9. No warranty. The site, applications, and all materials, documents or forms provided on or through your use of the site or applications are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, LZ Divorce Service LLC expressly disclaims all warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.
LZ Divorce Service LLC makes no warranty that: (a) the site, applications, or the materials will meet your requirements; (b) the site, applications, or the materials will be available on an uninterrupted, timely, secure or error-free basis; (c) the results that may be obtained from the use of the site, applications, or any materials offered through the site or applications, will be accurate or reliable; or (d) the quality of any products, services, information or other material purchased or obtained by you through the site, applications, or in reliance on the materials will meet your expectations.
Obtaining any materials through the use of the site or applications is done at your own discretion and at your own risk. LZ Divorce Service LLC shall have no responsibility for any damage to your computer system or loss of data that results from the download of any content, materials, information or software.
Notwithstanding the above, LZ Divorce Service LLC offers a 60 day satisfaction guarantee, the terms of which are available here.
10. Limitation of liability and indemnification. Except as prohibited by law, you will hold LZ Divorce Service LLC and its officers, directors, employees, and agents harmless for any indirect, punitive, special, incidental, or consequential damage, however it arises (including attorneys' fees and all related costs and expenses of litigation and arbitration, or at trial or on appeal, if any, whether or not litigation or arbitration is instituted), whether in an action of contract, negligence, or other tortious action, or arising out of or in connection with this agreement, including without limitation any claim for personal injury or property damage, arising from this agreement and any violation by you of any federal, state, or local laws, statutes, rules, or regulations, even if LZ Divorce Service LLC has been previously advised of the possibility of such damage. Except as prohibited by law, if there is liability found on the part of LZ Divorce Service LLC, it will be limited to the amount paid for the products and/or services, and under no circumstances will there be consequential or punitive damages. Some states do not allow the exclusion or limitation of punitive, incidental or consequential damages, so the prior limitation or exclusion may not apply to you.
11. Unsolicited Submissions. Except as may be required in connection with your use of LZ Divorce Service LLC Services, LZ Divorce Service LLC does not want you to submit confidential or proprietary information to us through this Site or any Applications. All comments, feedback, information or material submitted to LZ Divorce Service LLC through or in association with this Site shall be considered non-confidential and LZ Divorce Service LLC's property. By providing such submissions to LZ Divorce Service LLC you hereby assign to LZ Divorce Service LLC, at no charge, all worldwide right, title and interest in and to the submissions and any intellectual property rights associated therewith. LZ Divorce Service LLC shall be free to use and/or disseminate such submissions on an unrestricted basis for any purpose. You acknowledge that you are responsible for the submissions that you provide, including their legality, reliability, appropriateness, originality and content.
12. Compliance with Intellectual Property Laws. When accessing LZ Divorce Service LLC or using the LZ Divorce Service LLC legal document preparation Service, you agree to obey the law and you agree to respect the intellectual property rights of others. Your use of the Service and the Site is at all times governed by and subject to laws regarding copyright, trademark and other intellectual property ownership. You agree not to upload, download, display, perform, transmit or otherwise distribute any information or content in violation of any third party's copyrights, trademarks or other intellectual property or proprietary rights. You agree to abide by laws regarding copyright ownership and use of intellectual property, and you shall be solely responsible for any violations of any relevant laws and for any infringements of third party rights caused by any content you provide or transmit or that is provided or transmitted using your LZ Divorce Service LLC user account.
LZ Divorce Service LLC has adopted a policy that provides for the immediate removal of any content, article or materials that have infringed on the rights of LZ Divorce Service LLC or of a third party or that violate intellectual property rights generally. LZ Divorce Service LLC's policy is to remove such infringing content or materials and investigate such allegations immediately.
Notice. LZ Divorce Service LLC has in place certain legally mandated procedures regarding allegations of copyright infringement occurring on the Site or with the Service. The Company has adopted a policy that provides for the immediate suspension and/or termination of any Site or Service user who is found to have infringed the rights of the Company or of a third party, or otherwise violated any intellectual laws or regulations. The Company's policy is to act expeditiously upon receipt of proper notification of claimed copyright infringement to remove or disable access to the allegedly infringing content. If you have evidence, know, or have a good faith belief that your rights or the rights of a third party have been violated and you want the Company to delete, edit, or disable the material in question, you must provide the Company with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):
The above written information must be sent to our registered Copyright Agent:
c/o LZ Divorce Service LLC,
Counter-Notice. If you believe that your Content that was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner, the copyright owner's agent, or pursuant to the law, to post and use the material in your Content, you may send a written counter-notice containing the following information to the Copyright Agent:
13. Inappropriate Content. When accessing the Site, any Applications, or using LZ Divorce Service LLC's Services, you agree not to upload, download, display, perform, transmit or otherwise distribute any content that:
14. Compliance with Export Restrictions. You may not access, download, use or export the Site, Applications, or the Materials in violation of United States export laws or regulations or in violation of any other applicable laws or regulations. You agree to comply with all export laws and restrictions and regulations of any United States or foreign agency or authority and to assume sole responsibility for obtaining licenses to export or re-export as may be required. You acknowledge and agree that the Materials are subject to the United States Export Administration Laws and Regulations and agree that none of the Materials or any direct product therefrom is being or will be acquired for, shipped, transferred or re-exported, directly or indirectly, to proscribed or embargoed countries or their nationals or used for any prohibited purpose.
15. Personal Use. The site is made available for your personal use on your own behalf.
16. Children. Minors are not eligible to use the Site or Applications and we ask that they do not submit any personal information to us.
18. Copyrights. All Site design, text, graphics, the selection and arrangement thereof, Copyright ©, LZ Divorce Service LLC, ALL RIGHTS RESERVED.
19. Trademarks. LZ Divorce Service LLC, all images and text, and all page headers, custom graphics and button icons are service marks, trademarks and/or trade dress of LZ Divorce Service LLC. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.
20. Use of Testimonials and Media Endorsements. The media hosts on the Site endorse LZ Divorce Service LLC as paid spokespeople in our advertising campaigns.
21. Inquiries. By using LZ Divorce Service LLC's services or accessing the LZ Divorce Service LLC site or applications, you acknowledge and accept that submitting your telephone number or email address to LZ Divorce Service LLC via the LZ Divorce Service LLC site or applications constitutes an inquiry to LZ Divorce Service LLC, and that LZ Divorce Service LLC MAY CONTACT you at the number submitted or email address even if such number appears on any state or federal do not call lists (taking into account inquiry exception time frames as appropriate).
22. Right to Refuse. You acknowledge that LZ Divorce Service LLC reserves the right to refuse service to anyone and to cancel user access at any time.